Oracle Support and Maintenance Services
Skyvr Softarm offers a full range of adaptable Oracle managed services, ensuring your systems remain current and resilient. We provide the support and expertise needed to maximize the value of your Oracle investments.
Oracle Support and Maintenance Services ensure your Oracle systems operate smoothly and efficiently. We offer proactive monitoring, timely updates, and expert troubleshooting to enhance system performance, security, and reliability, helping you maximize the value of your Oracle investments.
Recognize These Challenges?
- You’re stuck in an inflexible services agreement that was fine at first but no longer suits.
- Your current Oracle support is purely reactive, focused only on fixing things when they go wrong.
- Your current Oracle services provider doesn’t understand your culture, business or people.
- Your Oracle systems and your business processes have taken different paths.
- You worry you’re missing out on new features and developments in your Oracle products.
If these challenges sound familiar, explore Skyvr Softarm’ agile approach to optimize your Oracle Managed Services.
Our Oracle Managed Services include
1) A structured approach
Skyvr Softarm provides a structured, yet flexible portfolio of services for the ongoing management of your Oracle estate. We offer expertise when you need it and can look after your full Oracle landscape, or provide cost-effective specialist services to work hand-in-hand with your internal teams or third party suppliers. Our agile Service Management approach includes a proven set of ITIL 4 aligned governance processes, with named local service delivery management.
2) Oracle SaaS Applications Management
We support Oracle SaaS Applications, including Oracle Cloud and Enterprise Performance Management (EPM), along with Inoapps' products. Our services maximize ongoing business value from your cloud investments.
Support
- Functional support including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle Cloud Enterprise Resource Planning (ERP), EPM, Human Capital Management (HCM) and Supply Chain Management (SCM) products.
- Technical support including integrations and custom reporting solutions.
- Support for custom PaaS extensions, the Skyvr Softarm Product portfolio and industry-specific extensions to Oracle SaaS Applications.
Maintain
- Impact assessment, regression testing and deployment of Oracle scheduled vendor updates.
- SaaS and PaaS environment management.
- Oracle license optimization reviews.
Enhance
- Traditional ITIL change and release management or Agile sprint-based enhancement of your core business applications.
- Technology-enabled business change services.
3) Oracle E-Business Suite & Hyperion Applications Management
We support Oracle E-Business Suite (EBS), Oracle Hyperion and all of your customizations, extensions and integrations. We focus on helping you realize maximum value and returns from your Oracle applications, whether they're hosted internally, in a 3rd party data center or in the cloud.
Support
- Functional support including configuration management, ‘how to’ advice and guidance and process optimization across a broad range of Oracle EBS and Hyperion products
- Technical support for Oracle EBS customizations, extensions, modifications, localizations and integrations
- Custom APEX development
Maintain
- Legislative and proactive patching and updates.
- Support for the underlying database and infrastructure components.
- On-premises, in a third-party data center, Skyvr Softarm Private Cloud (PCA), Oracle Cloud Infrastructure (OCI) or another IaaS solution.
- Oracle license optimization reviews
Enhance
- Traditional ITIL Change and Release Management or Agile sprint-based enhancement of your core business applications.
We regularly take on support for systems where Skyvr Softarm has not previously provided applications deployment or integration services.
4) Oracle Core Technology Management
We offer a full range of Oracle technology managed services for solutions hosted on-premises, at third party data centers/IaaS, on OCI, or Inoapps’ Oracle Private Cloud Appliance (PCA) powered private cloud. Whether it underpins traditional Oracle EBS or Hyperion applications, supports extensions to an Oracle Cloud Application or drives other Oracle-powered parts of your business, we deliver specialist expertise to support, maintain and enhance your Oracle infrastructure, operating system and database.
Support
- Oracle DBA: Database and Oracle mid-tier incident and problem management
- Operating System management: Linux and Windows server administration
- OCI: Bare metal, virtual machines, DBaaS, storage, network and proactive capacity management
- PCA: fully managed hosting and Infrastructure services delivered by Inoapps, underpinning both Oracle and non-Oracle workloads.
- Proactive monitoring and alerting of system capacity, availability and performance metrics through our Event Management platform
Maintain
- Scheduled and reactive patching and updates.
- Regular IT service continuity and DR tests.
- Environment management, aligning your non-production environments to provide realistic test and diagnostic platforms for live service simulation.
- Oracle license optimization reviews.
Enhance
- Core technology upgrades and platform migrations.
Call For More Info
+91(888-443-4423)